1. Your contracting party
Your contracting party is Matthias Kloss, trading as JA. ATELIER (sole trader), Eschenweg 6, 4052 Ansfelden, Austria. Contact: hello@ja-atelier.at or +43 699 19004062. Further details appear in the legal notice.
These terms cover the design and operation of wedding websites and expressly booked additional services, particularly for consumers in Austria and Germany. Individually agreed terms take precedence. Trying a demo or sending a non-binding enquiry does not create a paid contract.
2. How your order becomes binding
Direct booking: Select a plan and any extras. You then see the complete scope, total price and contract documents. You can correct your details, create a new selection or leave the process. Creating this order summary and clicking “Continue to secure payment” do not yet place a paid order.
When online payment is enabled, we take you to Stripe Checkout. Only the final button clearly indicating an obligation to pay places your binding order. We accept it when successful payment is confirmed, at which point the contract is concluded. An abandoned or failed payment does not conclude a contract. Where previous purchases cover an upgrade in full, with nothing left to pay, the order is instead completed by an explicitly labelled confirmation on our website.
Individual quote: For the Bespoke plan and special services, you first receive a specific quote setting out the scope, total price, dates, term and method of acceptance. If accepted through our payment service, the process above applies; otherwise the method expressly described in the quote applies.
Contracts are available in German and English. You can save your documents before ordering. After conclusion, we email the agreed services and terms on a durable medium. We retain the version associated with your order. Later changes to this website do not change an existing contract.
3. Services, content and design
The service summary displayed before ordering determines what is included, in particular the design, languages, functions, revision rounds and any domain. Only the listed services are booked. Additional work requires prior agreement on scope and price.
The Essential plan includes a first draft within two working days and one revision round. The Signature plan includes a first draft within three working days and two rounds. These periods start once all required content has been received and the agreed service start has been reached. Working days are Monday to Friday, excluding public holidays. A round is one consolidated list of changes within the booked design scope. Remedying defects under statutory rights does not count as a revision round.
You provide texts, images and wedding details. We coordinate any missing content with you. Publication requires your approval, which does not limit statutory defect rights. A new design concept or extra functionality requires a separate agreement. Dates for the Bespoke plan are set in the individual quote. With the Bespoke plan from €900, we agree a separate concept phase with its own approval. The scope and terms are set out in your quote.
You need internet access and a current browser supported by its manufacturer. The service comprises the agreed website and access to its functions. Delivery of source code, licences to third-party software or organisation of the wedding is included only if expressly agreed.
3a. Love your draft or get your money back
Matthias Kloss, trading as JA. ATELIER, provides the following voluntary design guarantee for the Essential and Signature plans. If the draft does not feel right, you can end the order and request a full refund within the review period below, without giving a reason.
You have 14 calendar days from receiving your first complete draft. The period begins only once you can actually view it and we have notified you by email; the day it is made available is not counted. The period pauses while we work on corrections you have requested: time from receipt of your request until the revised draft is available and we have notified you does not count. The remaining review period then resumes.
The guarantee ends no later than your express design approval, even if the review period has not yet expired. Payment, viewing a draft, silence or requesting corrections does not count as design approval. We remind you when approving the design that the voluntary guarantee will end.
An email to hello@ja-atelier.at is sufficient. No reason, particular form or prior revision round is required. Sending your request within the review period and before express design approval is sufficient to meet the deadline. Please include your name or order number so we can identify the order.
We refund 100% of the amount paid for that order, including all extras booked for it, with no deduction for design, administration or other costs. Repayment is made within seven calendar days of receiving your request, using the original payment method unless you expressly agree to another free method. Using the guarantee ends the relevant order. Your own content remains yours; data provision and deletion follow section 9.
We register a booked domain only after your express design approval. This avoids domain costs before approval that might otherwise be deducted from a refund.
For the Bespoke plan from €900, we instead agree a clearly defined concept phase with its own approval. Its scope, price, process and the consequences of not approving it are set out in the individual quote before ordering. The guarantee above does not apply to this plan unless expressly agreed.
This voluntary guarantee applies in addition to statutory withdrawal rights and rights relating to defects and does not limit them. The statutory withdrawal period normally starts when the contract is concluded, separately from this guarantee. Design approval alone does not remove statutory rights.
4. Prices and payment
All prices are total prices in euros. No VAT is charged under the small-business exemption in section 6(1)(27) of the Austrian UStG. The total shown before ordering applies. No mandatory additional costs arise that were not disclosed beforehand.
The agreed one-off payment is due when ordering unless an individual quote provides otherwise. Online payment is handled by Stripe using the methods offered during ordering. No automatic subscription is created.
5. Your term from activation
The one-off payment covers setup and website operation for 12 months with Essential, 18 months with Signature or 24 months with Bespoke. The duration agreed in your order applies. Existing contracts retain their agreed terms. The term starts on the separately agreed and confirmed activation date, not on the purchase date. Regardless of the booked duration, the website remains online until at least three months after the wedding date provided at activation, if that date falls within 24 months of activation. A booked photo album and other functions share that term.
The contract ends automatically at the end of the agreed term. Renewal requires your express request and agreement on its price. Unless separately agreed, there is no ordinary right to terminate early during the fixed term. Statutory withdrawal rights, rights relating to defects and extraordinary termination rights remain fully unaffected. The voluntary design guarantee in section 3a also remains unaffected.
You can submit a termination declaration without signing in at “Terminate contracts here”, or by email or letter. The online receipt contains your declaration, its receipt time and your requested end date. You can save it and we also email it. If you specify no date, the declaration applies to the earliest legally permissible date. You need not use this form for the fixed-term contract to end automatically.
6. Your domain and renewal
A personal JA. ATELIER address is included in every plan. Signature and Bespoke also include setup and the first registration year of an available standard .at, .de or .com domain. This costs an extra €50 with Essential. Premium domains, buying an already registered domain and additional domains are not included.
We register a booked domain only after your express design approval. You choose your preferred domain after purchase. We check availability and agree registration with you before registering it. Displaying a preferred name does not reserve it. If unavailable, you can choose another available standard domain. Statutory remedies for services not supplied remain unaffected.
The domain is registered in the couple’s name or the name of a person you designate who is authorised to contract. Required registrant details are passed to the registrar and registry. We provide their applicable registration terms before registration. Only the first domain year is included, even when the website term is 18 or 24 months. Each further domain year costs €49 and is ordered only on express request. Your personal JA. ATELIER address remains available throughout the booked website term. The domain year starts on registration; we coordinate it with website activation and confirm both expiry dates. We facilitate a requested transfer under the applicable domain rules.
Current total prices for an expressly ordered renewal of another twelve months are €39 for the website with booked functions and a separate €49 for an existing custom standard domain. Renewing both costs €88 in total (€39 website + €49 domain). We confirm the binding price before each renewal order. Domain-only renewal does not extend the website, guest management or album; website-only renewal does not renew a custom domain.
Without a timely agreed renewal or transfer, the domain is not renewed for you and may become available to others after expiry. Renewal costs are not credited towards a later function-plan upgrade. The one-off domain add-on is, however, eligible under section 7.
7. Extras and plan upgrades
Extras are activated only after an express order. Before ordering you see the price, service and credit for previous purchases. Functions bought later apply to the remaining website term and do not start a new term.
When upgrading from Essential to Signature, the plan price already paid is credited. Paid, non-refunded extras included in the target plan are also credited, including a separately paid one-off domain add-on. Each amount is credited once only. The remaining price cannot be less than €0; a calculated surplus is not paid out as upgrade credit. Statutory refund rights remain unaffected. You see the actual calculation before placing the binding order.
An upgrade to the individually designed Bespoke plan requires a separate quote expressly stating any credit.
8. Your content and photo album
You and your guests retain the rights to your texts and images. We receive only the rights needed for the agreed design, storage, technical processing and display. Private images are not used for advertising or public examples without separate permission.
Supply only content for which the required usage rights and data-protection conditions are satisfied. For a booked album, supported formats and maximum individual file sizes must be specified before purchase. Unlimited storage is not promised. Any resizing, conversion or removal of metadata by the booked function must also be described beforehand. Keep your original files yourself.
Each booked photo album includes a total of 20 GB of storage per wedding (1 GB = 1,000,000,000 bytes). This applies to the Signature and Bespoke packages and to the photo album add-on for the Essential package. Usage is the size of the photo files actually stored, including photos awaiting approval and archived photos. Additional thumbnails and backup copies do not count towards these 20 GB. Videos are not included in the photo album.
At 80% usage, or 16 GB, a notice appears in your dashboard. An upload that would exceed the storage limit is not accepted. When storage is full, further uploads are paused; existing photos remain available within the agreed term and access permissions. Archiving photos does not free storage.
Additional storage is available on request under a separate agreement specifying capacity, term and price. There is no automatic paid storage upgrade. A package upgrade or renewal does not reset usage or automatically increase the 20 GB allowance. The term, export and deletion rules in section 9 also apply to the photo album.
In an album moderated by the couple, guests see only approved photos. A shared album link or QR code can be used by people who receive it, so keep such access confidential. Unapproved photos remain available for review by the couple. Withdrawing approval cannot retrieve copies already downloaded by others.
Unlawful content may be restricted after review to the extent necessary. We inform affected customers where legally permitted. Restrictions must not be broader or last longer than necessary.
9. After the contract: export and deletion
Guest access to the website and album ends when the contract ends. You can then export your stored data and photos, or request them from us, free of charge for another 30 days. After that export period, we delete the data and photos from the active system within a further seven days. Copies may remain in the hosting provider’s backups after active deletion; these expire no later than 20 days after deletion from the active system. The statutory retention obligations and outstanding export requests described below remain accounted for.
You can use an available export function or request a free export at hello@ja-atelier.at. We provide the guest details and answers stored for the contract in a commonly used, machine-readable format such as CSV, and stored photos in their stored file format, bundled where appropriate. Only versions actually stored can be supplied, not original files previously discarded. We verify your entitlement before releasing data.
A timely export request that has not yet been fulfilled is secured before deletion and supplied within a reasonable time. Statutory rights to data portability or provision of content are not excluded by the export period. Separate retention periods apply to contract and accounting records legally required to be kept, and necessary evidence; this exception does not keep your guest data or photos publicly available.
10. Operation, defects and liability
We provide the agreed functions throughout the term and meet statutory conformity and necessary update obligations, including security updates. Where possible we announce planned maintenance and minimise disruption. Any additional specific availability guarantee requires express agreement.
Statutory defect rights apply, including restoration of conformity and, where the legal conditions are met, price reduction or termination. These terms do not limit statutory liability. Changes to the digital service beyond maintaining conformity are made only under the applicable legal conditions; these terms do not grant a general right to alter booked services unilaterally.
11. Withdrawal and starting work
Consumers have the statutory fourteen-day withdrawal right for these distance contracts. The withdrawal notice and model form are supplied before ordering and stored with the contract.
We normally start after the withdrawal period ends. Starting earlier requires a separate express request. Selecting a plan, paying or supplying content does not replace that request. Individual design and activation alone do not remove the right: the booked website operation has not thereby been fully performed. Any proportionate payment for services supplied is governed exclusively by the statutory conditions and withdrawal notice.
12. Data protection and governing law
Personal-data processing is explained in privacy information appropriate to the particular service. Where we process guest data on instructions, any required agreements are concluded before production use. Sensitive information such as allergies is collected only with a suitable legal basis; accepting these terms is not consent to processing health data.
Austrian law applies. Consumers retain mandatory protections of their country of habitual residence that would apply without this choice of law. Jurisdiction follows the law; no exclusive Austrian consumer jurisdiction is agreed. Consumer dispute-resolution information appears in the legal notice.